This email transition has opened the door for ads from Yahoo. The only way to stop them is to subscribe to Yahoo +, that has an additional cost. After being a customer for more than 20 years, I'll be looking at other options for internet providers.

Totally agreed.My family has been asking me to drop Cox period! This situation has been a total mess! Yesterday, I tried to find out more about this transition and was with a Customer Service Rep - Wilson P - who didn't help me at all after an hour chatting with him or her. The push was to have me sign up for a better internet service, according to this person! I wish I could show you how aggressive was this person on asking me to increase my bill - forget about my questions and concerns. I really hope those chat rooms with Cox Staff is monitored because I am so disappointed with all this!

Hi HSH, I definitely understand that change can be difficult and we would definitely hate to lose you because of this. If you're not happy with Yahoo, there is an option to switch to another email provider. For additional information, https://www.cox.com/residential/support/access-and-log-in-to-yahoo-mail-after-transition.html