Mary82
+1 plus
Marcheur
•
Cancel new subscription request and transfer because of no esim in adroid
Hi. Yesterday night I submitted the request to activate hey subscription mobile migrating from Orange. I've realized after that esim for Android are not supported and I must cancel the request and process in order to avoid to have my current sim disable. Can you please share how to cancel the order ASAP? I'm waiting for more than 1 in hour WhatsApp chat. Many thanks
YousraB
+15 plus
Moderator
•
Hey @Mary82,
Since you are migrating from Orange to Hey, no SIM card will be sent, you will keep the SIM card you are currently using with Orange. The eSIM will work on Android. However, if you ever encounter an issue with your SIM, you will be invited to switch to a physical SIM card, which you can do directly in your Customer Zone.
Kr,
0